Author Bios

Lior Arussy is an author, keynote speaker, customer experience expert, and transformation strategist whose work has helped major organizations around the world move from transactional customer relationships toward genuine, sustainable customer-centric cultures. As the founder and president of Strativity Group, a customer experience and transformation firm, he has worked with some of the world’s most…

J. S. Gould is an author whose work explores the intersection of personal finance, financial literacy, and the practical skills needed to navigate the economic dimensions of adult life with greater confidence and clarity. Writing for readers who may feel that financial systems are opaque, intimidating, or inadequately explained, Gould’s work aims to demystify money…

Nedra Glennon Tawwab is a licensed therapist, bestselling author, and one of the most widely followed mental health educators on social media, known for her accessible, direct, and compassionate approach to helping people establish healthy boundaries in their relationships and lives. Through her therapy practice, her books, and her expansive social media presence, she has…

Pema Chodron is an American-born Tibetan Buddhist nun and author whose teachings on working with fear, uncertainty, suffering, and groundlessness have made her one of the most beloved and influential Western Buddhist teachers of the twentieth and twenty-first centuries. Her gift for making ancient contemplative wisdom accessible and personally relevant to contemporary Western readers has…

Marc Brackett is a research psychologist, professor at the Yale School of Medicine, and founding director of the Yale Center for Emotional Intelligence. A leading authority on the role of emotions in learning, decision-making, relationships, and well-being, Brackett has dedicated his career to advancing scientific understanding of emotional intelligence and translating that understanding into practical…

Todd Mitchell is an author and educator whose work explores themes of grief, transformation, and the inner life of adolescence with a rare combination of emotional intelligence and narrative craft. A professor of creative writing at Colorado State University, Mitchell brings both a literary sensibility and a deep understanding of human psychology to his fiction…

Lily Zheng is a diversity, equity, and inclusion strategist, author, and speaker who has established themselves as one of the most rigorous and practically oriented thinkers in the DEI field. Challenging the performative, compliance-driven approaches that have come to dominate corporate diversity efforts, Zheng advocates for outcomes-focused, systemic change that measures and delivers actual equity…